Due to uncertainty caused by the global outbreak of the COVID-19 virus, we will not be charging the £2 exchange fee at point of exchange.
All exchange requests should be emailed to [email protected] with confirmation email/order number and should state which new performance date of the same production they would like to attend.
We will not be able to exchange tickets with less than 2 hours notice before a performance is due to commence.
If there is a price difference between the performance dates then the customer may still be required to pay the difference by phone in advance.
We cannot refund any difference between ticket prices - any difference would be made up by charging an exchange fee to the remaining amount.
Online bookings can be made at any time. Visit What's On for a breakdown of upcoming productions.
By Telephone (on 02072 268561)
Our telephone box office hours are Monday to Friday from 10:30am - 6:00pm (excluding Bank Holidays)
Bookings can be made in person at the box office from 1 hour before performance start times.
Our standard ticket prices range from £10-50 for all performances at the theatre.
Concessionary tickets are available for selected seats upon selected performances.
You may be required to bring proof of concession with you to the theatre, if you fail to provide proof then we will ask you to pay the difference to a full price ticket. Our general concessionary rates are:
- Seniors - Anyone aged 60 or over on the performance date.
- Under 30s - Anyone who is aged 30 or under on the performance date.
- Students & Under 18s - Anyone registered as a student at a Higher Education institution or aged 18 or under and in full time education on the date of the performance.
- Theatre Union Members - Members of Equity, BECTU or SDUK.
- Unwaged - Anyone who is not in employment and is currently receiving universal credit or equivalent benefits.
- Access - Anyone who has a Registered Disability or necessary access requirement.
Essential Companions & Wheelchair Users
If you are Registered Disabled and require an essential companion in order to visit the theatre then we will provide your companion with a complimentary ticket. We have level access into the auditorium and are wheelchair accessible but space is limited so we do advise booking as far in advance as possible. For all access bookings we recommend booking by phone on 0207 226 8561 or emailing [email protected]
Discounts & Promotional Codes
Any discounts, including promotional codes, must be inputed online, or quoted to a member of staff in person or by phone before a booking payment is completed. Discounts cannot be retroactively applied to orders once the payment has been completed.
There is a £1 discount per ticket for group bookings of 10 or more people, when booked by telephone on 0207 226 8561. Educational groups receive 1 free teacher/facilitator ticket for every 10 bought.Re-admittance Policy
There is a strict no re-admittance policy due to the intimacy of the auditorium. Latecomers may either be asked to wait until a suitable break in the performance, or be refused admission at the discretion of the Front of House staff. We are under no obligation to offer refunds or exchanges on your tickets if you are refused entry to a performance due to being late or you are unable to attend a performance due to any travel problems outside of our control.Reselling
Tickets must not be sold for profit or commercial gain by any outlet other than the King's Head Theatre. Failure to comply will make this ticket and transaction void. If a performance is sold out we will endeavour to sell any returned tickets, subject to availability. If a ticket is resold we will issue you with credit at the theatre, valid for 12 months, from the date that the credit is issued and can only be used for payment for future bookings at the King's Head Theatre only.
Any recording of the performance either audio or visual is strictly prohibited. The theatre reserves the right to refuse entry of, and use of, such equipment on the premises.
Tickets are non-refundable, except in the event that a performance has to be cancelled, when only the face value of your ticket is refundable. Refunds will take up to 7 working days to process. In any event, personal arrangements including travel and accommodation relating to the event which have been arranged by you are at your own risk and are not refundable by us.